Terms of service

Welcome to Tigris & Leaf. These Terms of Service explain the terms and conditions that apply when you use our website, browse our products, create an account, or place an order with us.

Throughout these Terms, “we”, “us” and “our” refer to Tigris & Leaf. “You” and “your” refer to the customer or website user.

By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy. If you do not agree with these Terms, you should not use our website or place an order.

SECTION 1 - ACCESS AND ACCOUNT

By using our website, you confirm that you are legally able to enter into a contract and use our services in accordance with these Terms.

You may be asked to provide information such as your name, email address, billing address, shipping address, and payment details when placing an order or creating an account. You agree that all information you provide is accurate, current, and complete.

You are responsible for keeping your account login details secure and for any activity that takes place under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to describe and display our products accurately. However, colours, packaging, and product appearance may vary slightly depending on your screen, device settings, lighting, and product batches.

Our tea products are prepared and packed with care. Product descriptions, ingredients, sizes, availability, and prices may be updated from time to time.

Please read the product information carefully before placing an order, including ingredients, brewing guidance, and storage instructions where provided.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the products in your basket. Your order is accepted when we confirm acceptance and process your order.

We reserve the right to refuse, cancel, or amend an order where necessary, including where there is an issue with payment, stock availability, pricing, product information, suspected fraud, or incorrect customer details.

If we need to cancel or amend your order, we will contact you using the details provided at checkout.

Please check your order carefully before submitting it. If you notice an error after placing your order, contact us as soon as possible at tigrisandleaf@gmail.com. We will try to help, but we cannot guarantee changes can be made once an order has been processed or dispatched.

SECTION 4 - PRICES AND PAYMENT

Prices are shown on our website in pounds sterling. Prices may change from time to time, but this will not affect orders that have already been accepted.

Shipping costs are calculated and displayed at checkout before you complete your order.

You agree to provide accurate and complete payment and billing information. Payment must be authorised before your order can be processed.

Promotions, discounts, or offers may be subject to separate terms and may be changed or withdrawn at any time.

SECTION 5 - SHIPPING AND DELIVERY

We currently ship to addresses within the United Kingdom.

Delivery times and shipping costs are explained in our Shipping Policy and shown at checkout where available.

Delivery times are estimates and may be affected by couriers, postal services, weather, busy periods, or events outside our control. If your order is significantly delayed, please contact us and we will assist where possible.

SECTION 6 - RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges, damaged items, and cancellation rights are handled in accordance with our Returns and Refunds Policy.

For food safety and hygiene reasons, opened, unsealed, used, or tampered tea products may not be eligible for return unless they are faulty, damaged, incorrect, or not as described.

This does not affect your statutory rights.

SECTION 7 - PRODUCT SAFETY AND STORAGE

Our products should be stored in a cool, dry place, away from direct sunlight, moisture, and strong odours.

Please do not use a product if the packaging appears to have been opened, damaged, or tampered with on arrival. Contact us as soon as possible so we can review the issue.

Customers are responsible for checking product ingredients before purchase and consumption.

SECTION 8 - INTELLECTUAL PROPERTY

All content on our website, including text, images, graphics, logos, product names, branding, designs, videos, and layout, belongs to Tigris & Leaf or is used with permission.

You may not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without our prior written permission.

SECTION 9 - THIRD PARTY LINKS AND SERVICES

Our website may contain links to third party websites or services. These links are provided for convenience only.

We are not responsible for the content, accuracy, policies, or practices of third party websites. You should review their terms and policies before using them.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products online.

Any purchase made through our website is made directly with Tigris & Leaf. Shopify is not responsible for the products sold by Tigris & Leaf or for any sales agreement between you and Tigris & Leaf.

SECTION 11 - PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, and protected.

Because our store is powered by Shopify, Shopify may also process certain information as part of providing the ecommerce platform and related services.

SECTION 12 - FEEDBACK, REVIEWS AND USER CONTENT

If you submit reviews, comments, feedback, photos, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

You allow us to use, display, reproduce, and share this content for business, marketing, and customer service purposes, unless you tell us otherwise in writing.

We may remove or refuse to publish content that we consider unlawful, offensive, misleading, abusive, or inappropriate.

SECTION 13 - ERRORS, INACCURACIES AND AVAILABILITY

Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, delivery information, or promotions.

We reserve the right to correct errors, update information, or cancel orders where information was inaccurate at the time of purchase. If this affects your order, we will contact you.

SECTION 14 - PROHIBITED USES

You must not use our website or services for any unlawful, fraudulent, abusive, harmful, or misleading purpose.

You must not attempt to interfere with the security, operation, or availability of our website, upload malicious code, scrape content without permission, impersonate another person, or use our website in a way that may damage Tigris & Leaf, Shopify, customers, or third parties.

SECTION 15 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

Subject to the above, we are not responsible for indirect, incidental, or consequential losses that arise from your use of our website or products.

SECTION 16 - INDEMNITY

You agree to be responsible for losses, damages, claims, or costs arising from your misuse of our website, breach of these Terms, or violation of the rights of another person or organisation.

SECTION 17 - TERMINATION

We may restrict or terminate access to our website or services if we believe these Terms have been breached or our website is being misused.

Any obligations that by their nature should continue after termination will continue to apply.

SECTION 18 - GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, except where consumer protection laws give you the right to bring proceedings elsewhere in the United Kingdom.

SECTION 19 - CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The latest version will always be available on this page.

If we make significant changes, we will take reasonable steps to notify customers where required by law.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at tigrisandleaf@gmail.com.

Tigris & Leaf
tigrisandleaf@gmail.com
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom